Frequently Asked Questions
Everything you need to know about ordering, delivery and our pieces. Can't find your answer? Email us at care@oldmoneyresidence.com and we will reply within 24 hours.
Orders & Payment
How do I pay for my order?
We accept all major credit and debit cards at checkout. Payments are processed securely by our payment provider, and we never see or store your full card number.
Can I cancel my order?
Yes, within 4 hours of placing it, provided it has not yet shipped. Email us at care@oldmoneyresidence.com with your order number. After 4 hours, your order is prepared for dispatch and can no longer be cancelled.
I entered the wrong shipping address. Can I change it?
Please email us within 4 hours of ordering with your order number and the correct address, and we will update it before your order ships.
Shipping & Delivery
Do you charge for shipping?
Never. Every order ships free within the 48 contiguous United States and Washington, D.C., with no minimum spend.
Will I have to pay customs or import fees?
No. Any import duties on pieces shipped from our international warehouse are paid by us and included in our prices, so there is nothing extra to pay when your order arrives.
Where do you ship?
We currently ship to the 48 contiguous United States and Washington, D.C. We are unable to ship to Alaska, Hawaii, Puerto Rico or other US territories, P.O. Boxes, or APO/FPO addresses.
How long will my order take to arrive?
Orders are dispatched within 1–3 business days. Delivery then takes 3–7 business days from our US warehouse, or 7–15 business days from our international warehouse. Each product page shows where the item ships from.
How can I track my order?
We email you a tracking number as soon as your order ships. Please allow up to 5 business days for tracking information to appear online.
Why did my order arrive in separate parcels?
Our pieces come from different workshops and warehouses, so an order with several items may arrive on different days. You will receive tracking for each parcel.
Returns & Refunds
Can I return an item if I change my mind?
All purchases are final sale, so we are unable to accept returns for change of mind or a piece that does not suit your space. We are always happy to help you choose before you order: just email us with any questions about size, colour or style.
What if my order arrives damaged, defective or incorrect?
Email support@oldmoneyresidence.com within 7 days of delivery with your order number and clear photos or a short video of the item and its packaging. Once we review it, we will send a replacement or a full refund, and you will not need to send the item back unless we ask.
What if part of my order is missing?
Please contact support@oldmoneyresidence.com within 7 days of delivery with your order number and photos of what you received. Some orders arrive in separate parcels, so please check your tracking first.
What if my parcel never arrives?
If your parcel has not arrived 10 days after its estimated delivery date and tracking shows no new updates, contact us. Once the loss is confirmed, we will reship your order or issue a full refund.
How long does a refund take?
Approved refunds are issued to your original payment method within 5 business days. Your bank may take a further 5–10 business days to show it on your statement.
Our Pieces
Will the colour look exactly like the photos?
We photograph every piece carefully, but colours can look slightly different on different screens. Handcrafted and vintage-style pieces may also show small natural variations in finish and tone, which is part of their character.
Where can I find a product's size?
Every product page lists its dimensions and weight. Please measure your space before ordering, as all sales are final.
Can you help me choose a piece for my home?
Of course. Email hello@oldmoneyresidence.com with a photo of your space and what you are looking for, and we will gladly suggest pieces that suit it.
Contact
How can I contact you?
Email care@oldmoneyresidence.com. Our customer care specialists are available Monday – Sunday, 9am – 5pm ET, and we reply to every message within 24 hours.